Info on Shipping + Orders + Returns
STATESIDE (US) SHIPPING
All of our products are handmade and packaged with love at our farms skin care lab. Orders may take 1-3 days to ship. After an order ships, please allow another 2-5 business days for domestic delivery. We work hard to ship paid orders with 2-5 business days and USPS generally delivers with 2-5 business days. We are happy to provide tracking information on orders placed Monday to Friday within 24 hours from time of receipt. Email email@example.com. Please allow 24-48 hours for a response. Feel free to call us as well at 480.206.7821 Mon to Fri 10 am to 3 pm Mountain Standard Time.
We look forward to getting our International Shipping set up. Thank you for your patience.
Use the code MILK BARS for FREE SHIPPING on $50 or more.
Have a Problem? We want to know. We value making it right.
If a product arrives damaged or broken - we DO want to know. Take a picture and send it to us email us here Hello@tsfbotanicals.com with 48 hours in order to have your product replaced.
If you are not completely happy with your order, let us know and we will do our best to accomodate you. Most refunds will be given in the form of store credit.
If a product isn't quite right, wasn't received - we want to make it right and try hard to resolve any issues. Keep in mind, that all our skin care products are handmade here at the farm in the Skin Lab and from batch to batch there can be a variation.
To receive a refund first contact us at firstname.lastname@example.org for a Return Authorization Form, then ship the product to: TSF Botanicals - 9080 E. Cactus Rd, Scottsdale, AZ 85260
Upon receipt of the return of your product, a credit will be issued within 30 days. Original shipping charges are refunded if the return is a result of our error.
If you purchase our product from one of our resellers such as natural foods stores, gift shops, spas contact the store or reseller directly.
PAYING FOR YOUR ORDER + SALES TAX
TSF Botanicals is a secure online ordering store. We accept all major credit cards. Sales tax is required on orders shipped within Arizona at the local tax rate.