Info on Shipping + Orders + Returns

 

STATESIDE (US) SHIPPING

All of our products are handmade and packaged with love at our farm’s skin care lab. Orders may take 1-3 days to ship. After an order ships, please allow another 2-5 business days for domestic delivery.  We work hard to ship paid orders with 2-5 business days and USPS generally delivers with 2-5 business days. We are happy to provide tracking information on orders placed Monday to Friday within 24 hours from time of receipt. Email hello@tsfbotanicals.com. Please allow 24-48 hours for a response. Feel free to call us as well at 480.206.7821 Mon to Fri 10 am to 3 pm Mountain Standard Time.

INTERNATIONAL SHIPPING

We look forward to getting our International Shipping set up. Thank you for your patience. 

FREE SHIPPING

Use the code MILK BARS for FREE SHIPPING on $50 or more.

Have a Problem? We want to know. We value making it right.

If a product arrives damaged or broken - we DO want to know. Take a picture and send it to us email us here Hello@tsfbotanicals.com with 48 hours in order to have your product replaced. 

RETURN/EXCHANGE

If you are not completely happy with your order, let us know and we will do our best to accomodate you. Most refunds will be given in the form of store credit.

If a product has an issue or was not received, we want to make it right and resolve any problem. Please keep in mind that all of our products are handmade here at our skin care lab, and from batch to batch there can be a slight variation

To receive a refund first contact us at hello@tsfbotanicals.com for a Return Authorization Form, then ship the product to: TSF Botanicals - 9080 E. Cactus Rd, Scottsdale, AZ  85260

Upon receipt of the return of your product, a credit will be issued within 30 days. Original shipping charges are refunded if the return is a result of our error.

If you purchase our product from one of our resellers such as natural foods stores, gift shops, spas contact the store or reseller directly.

PAYING FOR YOUR ORDER + SALES TAX

TSF Botanicals is a secure online ordering store. We accept all major credit cards. Sales tax is required on orders shipped within Arizona at the local tax rate.’